Privacy Policy

Last Updated: 21 Jan,2026


At Pluxie, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your data is collected, used, stored, and safeguarded when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect


We may collect the following types of information when you interact with our website:

Personal Information

  • Full name

  • Email address

  • Mobile number

  • Shipping and billing address

  • Order details and purchase history

Payment Information

  • Payment details are processed securely through trusted third-party payment gateways

  • Pluxie does not store your card, UPI, or banking information

Non-Personal Information

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and interactions

  • Cookies and tracking data

2. How We Use Your Information

Your information is used strictly for business and service purposes, including:

  • Processing and fulfilling orders

  • Delivering products and managing logistics

  • Sending order updates, confirmations, and service notifications

  • Improving website functionality and user experience

  • Preventing fraud, misuse, or unauthorized activity

  • Sending promotional messages or offers only if you opt-in

We do not sell, rent, or trade your personal data to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Enable essential website functions

  • Analyze traffic and performance

  • Improve product recommendations

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may share limited information with trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Analytics and marketing tools

These third parties are authorized to use your information only to perform their services and are required to keep it confidential.

5. Data Security

We implement reasonable and appropriate security measures to protect your information, including:

  • Secure servers and encrypted connections

  • Restricted access to sensitive data

  • Trusted payment processing systems

While we take data security seriously, no online platform can guarantee complete security.

6. Refunds, Returns & Privacy

We offer a transparent and fair return policy. When you request a return or refund, we may collect necessary details such as order information, images, and communication records to process the request efficiently.

Return Eligibility:

You may request a return if:

  • The product is damaged
  • The product is defective
  • Wrong product received

Return request must be raised within 48 hours of delivery.

Non-Returnable Items:

Used or damaged items (unless defective).
Items without original packaging.
Products marked as “Non-Returnable”

Replacement:

Replacement is subject to stock availability


Refund Process:
Once a returned product is received and inspected, the refund will be initiated within 1–2 business days.
The credited amount may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.

7. Shipping Policy

At Pluxie, we aim to deliver your orders quickly and safely.

Shipping Coverage

  • We currently ship across India

Processing Time

  • Orders are processed within 1–3 business days
  • Orders placed on Sundays or holidays are processed next working day

Delivery Time

  • Metro cities: 3–6 business days
  • Other locations: 5–9 business days

Shipping Charges

  • Shipping charges (if applicable) are shown at checkout

Delays

Delivery delays may occur due to weather, logistics issues, or unforeseen circumstances.

8. Marketing Communication

You may receive promotional emails, messages, or notifications only if you have voluntarily subscribed or opted-in.

You can opt-out of marketing communication at any time by using the unsubscribe option or notification preferences.

9. User Rights & Control

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal or transactional requirements)

  • Withdraw consent for marketing communication

10. Children’s Privacy

Our website is not intended for individuals under the age of 13 years.
We do not knowingly collect personal information from children.

11. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and services

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce policies

Once no longer required, data is securely deleted or anonymized.

12. Policy Updates

Pluxie reserves the right to update or modify this Privacy Policy at any time.
Any changes will be reflected on this page with a revised “Last Updated” date.

We encourage users to review this policy periodically.

13. Consent

By using our website, placing an order, or submitting your information, you consent to this Privacy Policy and agree to its terms.